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    Terms and Conditions

    §1. General Provisions

    1. These Terms and Conditions govern the use of the website available at https://www.mobi‑tour.com (hereinafter the “Website”), including requests for quotations, methods of payment, delivery of Products, complaints and withdrawal from a contract.
    2. The owner and operator of the Website is MEGA MOLD Sp. z o.o., with its registered office at Jasionka 252E, 36-002 Jasionka, entered in the Polish National Court Register under KRS number 0000297136, NIP 517-024-04-09, REGON 180289370 (hereinafter the “Seller”).
    3. The Seller may be contacted from Monday to Friday between 7:30 a.m. and 3:30 p.m.:
      • e-mail: info@mobi-tour.com
      • orders: zamowienia@mobi-tour.com
      • technical support: pomoc@mobi-tour.com
      • tel.: +48 530 297 939
      • correspondence and returns address: MEGA MOLD Sp. z o.o., 36-002 Jasionka 252 E, marked “MobiTour”.
    4. These Terms and Conditions are available on the Website at all times.

    §2. Definitions

    §3. Technical Requirements

    1. To use the MobiTour Website, you need a device with a web browser that supports JavaScript and cookies, internet access and an active e-mail address.
    2. The Seller uses cryptographic safeguards (an SSL certificate) to protect data transmission.

    §4. Placing Orders

    1. Orders and requests for quotations may be submitted using the contact form available on the Website.
    2. After receiving an enquiry, the Seller will provide a commercial offer.
    3. After accepting the offer, the Customer will receive a pro forma invoice with a payment deadline of 3 days.

    §5. Payments

    1. Payment is made by bank transfer on the basis of a pro forma invoice.
    2. If payment is not received by the deadline, the Order will be cancelled.

    §6. Prices, Promotions and the Omnibus Rules

    1. All prices are stated in Polish zloty (PLN) and are net prices. VAT at 23% will be added to each price.
    2. The price displayed for a Product is binding when the Order is placed.
    3. When a promotion is offered, the Website also displays the lowest price charged during the preceding 30 days, in accordance with the Omnibus Directive and Article 6a of the Polish Act on Information on Prices of Goods and Services.
    4. The Seller reserves the right to change prices, but such changes do not affect Orders already placed.

    §7. Delivery

    1. Products are shipped exclusively by DHL Parcel.
    2. Delivery within Poland costs PLN 19.90 gross (for a parcel weighing up to 30 kg).
    3. Free delivery applies to Orders of more than 10 units or with a minimum net value of PLN 700.
    4. Fulfilment takes up to 3 Business Days from the date on which payment is credited.
    5. The Customer will be informed of the shipment tracking number.
    6. If a Product is unavailable, the Seller will promptly inform the Customer of the possible fulfilment date.

    §8. Right of Withdrawal

    1. A Consumer and an Entrepreneur with consumer rights may withdraw from the Agreement within 14 days without giving any reason.
    2. The withdrawal period begins on the day the Customer takes possession of the Product.
    3. To exercise the right of withdrawal, a statement must be sent by e-mail to info@mobi‑tour.com or by post.
    4. The Customer bears the direct cost of returning the Product.
    5. The model withdrawal form constitutes Appendix 1 to these Terms and Conditions.
    6. The right of withdrawal does not apply if the Product is made to the Customer’s specifications, for example with personalised engraving or printing, pursuant to Article 38(3) of the Polish Consumer Rights Act.

    §9. Complaints

    1. The Seller is liable to Consumers and Entrepreneurs with consumer rights for any lack of conformity of the Product with the Agreement, in accordance with the Polish Consumer Rights Act.
    2. In all other respects, the Seller’s liability is governed by the provisions of the Polish Civil Code.
    3. Complaints may be submitted electronically, by telephone or in writing.

    §10. Manufacturer’s Warranty

    1. The manufacturer provides a 12-month warranty covering the proper operation of the MobiTour electronics.
    2. The warranty does not cover:
      • mechanical damage, including damage caused by dropping or liquid,
      • operation at temperatures above 60°C,
      • depletion of the CR2032 battery, which the Customer replaces independently,
      • unauthorised interference with the structure of the Product.
    3. Warranty procedure: submit a claim → return the Product → repair or replacement → return to the Customer.

    §11. Alternative Dispute Resolution

    1. A Consumer may use out-of-court methods of handling complaints and pursuing claims, including:
      • applying for mediation to the relevant Provincial Inspectorate of Trade Inspection,
      • applying to a permanent consumer arbitration court operating at the Trade Inspection,
      • obtaining free legal and consumer assistance from a Municipal or District Consumer Ombudsman.
    2. Detailed information on out-of-court dispute resolution options available to Consumers can be found on the website of the Polish Office of Competition and Consumer Protection (UOKiK): https://www.uokik.gov.pl.
    3. A Consumer may also use the EU online dispute resolution platform (ODR platform), available at: https://ec.europa.eu/consumers/odr.
      The ODR platform is intended for resolving disputes between consumers and traders arising from online sales or service contracts.

    §12. Personal Data Protection

    1. The controller of the User’s personal data is MEGA MOLD Sp. z o.o., with its registered office at Jasionka 252E, 36-002 Jasionka, entered in the Polish National Court Register under KRS number 0000297136, NIP 517-024-04-09, REGON 180289370.
    2. Users’ personal data is processed in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR), and the Privacy Policy applicable to the Website.
    3. Personal data is processed for the following purposes:
      • processing and fulfilling an Order,
      • administering the Customer’s account,
      • handling complaints,
      • issuing accounting documents,
    4. Providing personal data is voluntary but necessary to fulfil an Order or conclude an Agreement.
    5. The User has the right to access, rectify and erase their personal data, restrict its processing, object to its processing and receive or transmit it in a portable format. The User also has the right to lodge a complaint with the President of the Polish Personal Data Protection Office.
    6. Detailed information on the processing of personal data is provided in the Privacy Policy available on the Website.

    §13. Liability

    The Seller is not liable for damage resulting from use of the Product contrary to its intended purpose or operating instructions, or from unauthorised interference with the Product.

    §14. Force Majeure

    The Seller is not liable for failure to perform or delay in fulfilling an Order caused by force majeure.

    §15. Amendments to the Terms and Conditions

    1. The Seller reserves the right to amend these Terms and Conditions for valid legal or technical reasons.
    2. The Customer will be informed of any amendments at least 7 days before they take effect.
    3. Amendments do not affect Customers’ acquired rights or Orders placed before the amendments take effect.

    §16. Final Provisions

    1. Matters not covered by these Terms and Conditions are governed by Polish law, in particular the Polish Civil Code, the Polish Consumer Rights Act and the Polish Act on Providing Services by Electronic Means.
    2. Disputes will be heard by the court having jurisdiction over the Seller’s registered office or, in the case of Consumers, by the court having jurisdiction under the Polish Code of Civil Procedure.
    3. These Terms and Conditions are effective from 1 June 2026.

    Download the withdrawal form